A Roland DG purchase means much more than walking away with a new machine. It is a lifetime investment, and the security of professional ongoing help and support. Roland DG is known across the industry for offering superior service and support that goes above and beyond our customers’ expectations.
At Roland DG, we are confident that we not only offer unrivalled customer service but we continue to educate, inspire and support you throughout your machine’s life.
Our RolandCare Engineers
In the unlikely event that something goes wrong with your machine, we have a dedicated team of highly-skilled engineers who can diagnose any faults or glitches in the machine, educated by the people who designed and built your machine.
This unrivaled knowledge is combined with support from across Roland DG’s extensive departments: Product Management, Technical Services and Research and Development. Resulting in the added benefit of knowledge and experience from the entire team.
Guaranteed response, guaranteed fix
At Roland DG, we design, build and care for your machine. You can rest assured that if your machine requires any maintenance, we’ll get you up and running in the quickest time possible. Knowing our machines as well as we do, 70% of all issues are generally resolved directly over the phone. In the event that an engineer needs to visit you on site, 98% of printers are fixed on the first visit.
100% genuine parts #WithRoland
You can be confident that with Roland DG’s famed RolandCare, the service you receive is the real deal. If it is Roland DG approved, and you have a Roland DG technician fixing your machine, you can be confident that you will receive 100% genuine Roland parts. Not only do genuine parts elongate machine lifetime and last for longer, but they are also covered by a warranty for a fixed follow up period. Roland DG parts are handpicked straight from the factory, and are chosen for quality, functionality and reliability. This ensures your Roland DG machine can work at its optimum performance.
Peace of mind
All Roland DG machines are covered by our RolandCare original Silver warranty for a fixed period of 12 months, giving you reassurance that you have access to superior support in the unlikely event that issues arise. Investing in a RolandCare warranty after this time gives you comprehensive protection against any issues that could affect your business – including telephone, web and engineer support; parts, labour and transport costs within mainland UK.
With every extended warranty Our RolandCare Engineers will also complete aa full preventative maintenance visit to replace & update machines parts which may have suffered from general wear and tear. Including: cap tops, dampers, wipers, wiper scrapers and mist pads. On each visit our technicians will check the general working condition of your machine, making any necessary upgrades to Roland DG software, free of charge.
#WithRoland you’ll be truly supported
We want to make sure your Roland DG machine is in the best shape at all times, so that you have the right tools to give your customers the best service possible. Our team of highly-trained RolandCare engineers and technicians are accessible across the country at unrivalled call out times. We’re on hand to support you every step of the way.
To find out more about how our RolandCare engineers love their jobs, take a look at these clips;